{"xsrfToken":"bb7f645d3b0e5dfcf6784d43e1cdae49ca9bc66c_lout","branding":{"id":"3","key":"help","name":"Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#99100e","headerLinkHoverBGColor":"#99100e","headerBadgeColor":"#99100e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/53658401-3fec-436c-87b3-77e46829ed00/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOGVmY2IyZC03OGNhLTRiYTMtYTI1Yi02OGFhODMwMjAxNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzNjU4NDAxLTNmZWMtNDM2Yy04N2IzLTc3ZTQ2ODI5ZWQwMCI6WyJyZWFkIl19LCJleHAiOjE3NTE0ODQzMTIsIm5iZiI6MTc1MTQ4MzcxMn0.WlGxBwvJasb2kbn3r7Bb_EO5RCKsSDufjAr3EqUH6AE&client=a8efcb2d-78ca-4ba3-a25b-68aa8302014b&mode=fit","logoId":"53658401-3fec-436c-87b3-77e46829ed00","isLogoAvailable":true,"helpCenterTitle":"Welcome to UKAT Help and Support","sharedPortalName":"UKAT Help and Support","userInitialAnnouncementMessageWiki":"<p>Please choose the option below which best matches the issue for which you need assistance. Use the Requests button at the top right to view the status of support requests you have made.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to UKAT Help and Support","sharedPortalName":"UKAT Help and Support","announcementMessage":"Please choose the option below which best matches the issue for which you need assistance. Use the Requests button at the top right to view the status of support requests you have made.","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#10787f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8d7eb9e4-abf2-4147-849c-9aae2a38d171/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOGVmY2IyZC03OGNhLTRiYTMtYTI1Yi02OGFhODMwMjAxNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhkN2ViOWU0LWFiZjItNDE0Ny04NDljLTlhYWUyYTM4ZDE3MSI6WyJyZWFkIl19LCJleHAiOjE3NTE0ODQzMTIsIm5iZiI6MTc1MTQ4MzcxMn0.MxX1mb9xuhtnaqOzYRKFe6KtQbm10ChxNBDzYzfsqCY&client=a8efcb2d-78ca-4ba3-a25b-68aa8302014b&height=300&mode=fit","bannerMediaApiFileId":"8d7eb9e4-abf2-4147-849c-9aae2a38d171","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"help","projectId":10002,"serviceDeskId":3,"name":"Helpdesk","description":"<p>Use this option to get help with general issues in using the UKAT website and IT systems.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"10011","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10320,"iconUrl":"https://ukat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[4],"key":""},{"id":"10010","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10306,"iconUrl":"https://ukat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[4],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[10010,10011]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"67c6c67a-4891-398c-a354-9eb1184c97d4","appLinkName":"System Confluence","appLinkUrl":"https://ukat.atlassian.net/wiki","spaceKey":"IT","spaceName":"IT","spaceUrl":"https://ukat.atlassian.net/wiki/spaces/IT","isServer":false},"labels":[],"projectKey":"IT","serviceDeskId":3,"kbLinkDomainURLs":["https://ukat.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOGVmY2IyZC03OGNhLTRiYTMtYTI1Yi02OGFhODMwMjAxNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0ODQ5MTIsIm5iZiI6MTc1MTQ4MzcxMn0.DNWS62AMBLqXRjy6J8KhO-T_SLNO0nwexVT0PIZhKC8","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"a8efcb2d-78ca-4ba3-a25b-68aa8302014b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10011,"projectId":10002,"issueType":{"id":"10011","name":"Ask a question"},"form":{"name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","intro":"<p>Have a question? Submit it here.</p>","instructions":"","icon":10320,"iconUrl":"https://ukat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10011","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10011","calendarParams":{"firstDay":0,"date":"2025-07-02T20:15:12+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"67c6c67a-4891-398c-a354-9eb1184c97d4","appLinkName":"System Confluence","appLinkUrl":"https://ukat.atlassian.net/wiki","spaceKey":"IT","spaceName":"IT","spaceUrl":"https://ukat.atlassian.net/wiki/spaces/IT","isServer":false},"labels":[],"projectKey":"IT","serviceDeskId":3,"kbLinkDomainURLs":["https://ukat.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOGVmY2IyZC03OGNhLTRiYTMtYTI1Yi02OGFhODMwMjAxNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0ODQ5MTIsIm5iZiI6MTc1MTQ4MzcxMn0.DNWS62AMBLqXRjy6J8KhO-T_SLNO0nwexVT0PIZhKC8","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"a8efcb2d-78ca-4ba3-a25b-68aa8302014b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}